Which aspect is NOT typically included within the scope of operations management?

Operations management primarily focuses on the processes involved in the production and delivery of products and services. This includes areas such as production planning, which involves determining the optimal way to produce goods to meet demand while minimizing costs. Process control is crucial for ensuring that operations run smoothly and efficiently, while quality assurance is vital for maintaining the standards of products and services, thereby contributing to customer satisfaction.

Human resources management, on the other hand, generally pertains to hiring, training, and managing an organization's workforce, focusing on employee-related concerns rather than the direct operational processes. Although human resources play a supportive role in operations management by ensuring that departments are staffed with capable individuals, it is not considered a central aspect of operations management itself. The primary scope of operations management emphasizes processes, production, and quality rather than the management of human resources, which is why this choice stands out as not typically included within its scope.