What does Total Quality Management (TQM) focus on?

Total Quality Management (TQM) is an organizational approach that seeks to improve quality and performance in all aspects of an organization, leading to long-term success. The core idea behind TQM is the commitment to continuous improvement, where all employees at every level are involved in making incremental enhancements to products, services, and processes. This philosophy emphasizes customer satisfaction, team collaboration, and systematic problem-solving.

By fostering an environment where all employees contribute to quality improvements, TQM creates an organizational culture that values ongoing learning and adaptation to meet customer needs effectively. This holistic focus encompasses not just manufacturing processes but also sales, customer service, and other operational areas, making it a comprehensive framework for quality management.

In comparison to the other options, this focus on continuous improvement sets TQM apart from strategies that prioritize immediate financial gains or operational efficiency without necessarily considering the long-term benefits of quality enhancement.