In total quality management (TQM), who is involved in the quality process?

In total quality management (TQM), the quality process involves all employees within the organization. This philosophy emphasizes that quality is not solely the responsibility of a specific department or team, such as quality control, but rather a collective effort that includes every individual in the organization.

All employees play a critical role in maintaining and improving quality because they are the ones who interact with processes, products, and services on a daily basis. By involving everyone, organizations can benefit from diverse perspectives and insights, leading to robust quality improvement initiatives. This holistic approach enhances communication, fosters a culture of quality, and encourages continuous improvement across the organization.

Engaging all employees ensures that every level of the organization contributes to quality objectives, understanding that their work impacts overall performance and customer satisfaction. This mindset aligns with TQM principles, which advocate for a systematic, organization-wide approach to improve quality and performance, ultimately leading to long-term success.